What do I need to prepare for collection of a bulky item?
If you have arranged collection of a bulky item (such as a fridge or freezer), please ensure you review the relevant preparation requirements for your collection location before attending.
You can download the information booklet for your location below:
Where can I find my order number?
Your order number is included in your order confirmation email sent after purchase.
You can also find it at any time in your Order History.
How do I track my order online?
You can track your order status in your Order History. Access it from the My Account menu.
From the order summary, you’ll see the overall status of your order. Select an order to view full details, including item-level status.
Why is my preferred store not offered as a collection point?
Your preferred store may not appear as a collection option if the selected product(s) are not available at that location.
Can I add one or more items in an order I have already submitted?
Once your order has been submitted, it cannot be edited or have items added.
If you need additional products, please place a separate order.
If an item is showing no longer available on the website, can I still order it?
If a product is shown as “No Longer Available,” it is usually discontinued and can no longer be ordered.
We recommend selecting an alternative from our online range.
My item has gone to backorder, but the website says it was available
This can occur when stock is purchased at the same time by multiple customers.
In some cases, another order may be processed just before yours, resulting in the item moving to backorder.
How can I change the address for an online order?
Delivery addresses cannot be entered manually on the website.
Instead, your Customer Administrator can pre-load approved business addresses, which users can then select from a drop-down list when placing an order.
I have not received an order confirmation email, what do I do?
If you haven’t received an order confirmation email, please log in to the website first.
Check your shopping cart in case the order has not been completed. You may still need to proceed through checkout.
You can also check your Order History to see if the order has been placed successfully and view its status.
Can I use my company's internal order or purchase order number?
Yes. During checkout, you can enter your internal reference or purchase order number in the designated field.
How do I apply for a credit limit increase?
Contact your JB Hi-Fi Business or Education Account Manager to request a credit application or increase your limit. Alternatively, you may contact us using the form on our 'Contact Us' page.
How do I build a template for products I frequently buy?
Templates are a great way to create and reuse product lists, and can also be shared with other users on your customer number.
To get started:
- Add items to your shopping cart; - From the cart page, select ‘Save as Template’ - Enter a name for your template; - If you want to share the list, select ‘Save as Company Template’ when saving
Shared templates can be accessed by other users on your customer number, allowing them to purchase from the list without editing the original template.
Can I share my favourites list?
Favourites lists are personal and cannot be shared.
If you need to create and share product lists, we recommend using Order Templates, which offer more flexibility and are designed for business use.
To create and share an Order Template:
- Add products to your shopping cart - Select ‘Save as Template’ - Enter a name for your template - Choose whether to keep it private or share it (select ‘Save as Company Template’ to share) - Click save
Your template will then be available to reuse or share whenever you need.
Can I have a single login to access multiple customer IDs that are associated with me?
Yes, you can.
If your business has multiple customer numbers (e.g. for different cost centres), your Customer Administrator can link them to your login.
When you sign in, you’ll see a list of your customer numbers. Simply select the one you want to use. You can also switch between them at any time from the My Account menu.
The website says user access is denied, what do I do?
Your access may have been deactivated by your Customer Administrator, or automatically deactivated after 6 months of inactivity.
Please contact your Customer Administrator to have your login reactivated.
I seem to have forgotten my password, how do I login?
If you’ve forgotten your password, you can reset it at any time.
Select the “Reset password” link on the login screen, or use this link here.
You’ll receive a secure email with instructions to create a new password. This helps keep your account secure.
How do I reset my password?
Resetting your password is quick and can be done online using the password reset feature. Enter your registered email address and we’ll send you a link to set a new password. If you don’t receive the email, check your junk or spam folder, or contact your business administrator for assistance.
Who should I contact if I have not received confirmation of my user registration?
If you haven’t received confirmation, there are a couple of possible reasons depending on how your organisation is set up:
If self-registration is enabled:
Your request is sent to your business administrator for approval. We recommend contacting your business administrator directly to confirm whether your request is still pending. This is typically a business manager, finance/accounts team member, or another internal approver.
If your organisation has recently been onboarded or self-registration is not enabled:
User access may be created manually as part of the onboarding process. In this case, your account may not have been set up yet. Please contact your business administrator to check on the status of your access.
If you’re unsure which applies, your business administrator will be able to advise.
How do I create an account on the JB Hi-Fi Business portal?
You can create an account from the JB Hi-Fi Business home page. Select ‘Create an Account’ in the header, or use this link to get started.
When will I receive a statement?
Statements are generated during the first week of each month.
We’re unable to update statements after payments have been received and allocated.
Can I pay cash on delivery?
No, we do not offer cash on delivery.
All goods must be paid for prior to dispatch to ensure fast and reliable delivery.
Can I pay for my products in instalments?
If you have a credit account, you can make flexible payments as needed. Please ensure you include clear remittance advice so payments are applied correctly.
If you have a cash account, part payments can be made via direct debit. However, goods will only be supplied once full payment has been received.
Are there any additional fees and charges if I pay by credit card?
No, there are no additional fees.
We don’t charge any credit card surcharges when you pay for your order on this site.
Can I purchase with JB Hi-Fi gift cards?
No, purchases using gift cards are not available on the JB Hi-Fi Business, BYOD, or Corporate Benefits websites.
These platforms offer exclusive commercial pricing for eligible customers, and as a result, gift cards are not accepted as a payment method.
Can I use Afterpay on portal purchases?
Unfortunately, Afterpay is not available for purchases made through the JB Hi-Fi Business portal.
You can complete your purchase using credit card, PayPal, or PayID.
What type of payment does JB Hi-Fi Business accept?
We accept Visa, Mastercard, and American Express for online credit card payments.
If you have a credit account with us, you can also place orders on account.
How do I make a bulk product enquiry?
Most products on the portal can be purchased in higher quantities directly online by updating the quantity within your cart.
If you require quantities beyond standard purchasing limits for certain items, please submit an enquiry online and our team will review your request.
I have seen it cheaper, can you do a better price?
If you have found a lower price elsewhere, please share the product link or quote with our team for review.
Once received, we will assess the item and pricing provided to determine whether a more competitive price can be offered.
I would like to get an NDIS quote
Once submitted, please allow up to 72 hours for your pro forma invoice to be sent to your nominated email address.
Your invoice will be valid for 28 days from the date of issue.
Please note:
- Any promotional pricing included in your quote is only valid for the duration of the promotion
- If a promotion ends before payment is made, the order may be cancelled and reissued at the current advertised price
How do I request a quote for items I cannot find online?
For existing customers please log in and navigate to the contact us page. Fill in the contact us form using Product Enquiry as your contact reason. Submit your requirements and our team will get back to you.
Great to hear you’re looking to shop with us. There are a couple ways you can obtain a quote depending on your account setup.
Business portal: If you have a business account, the fastest way to view pricing is by logging into the business portal.
How do I know when a product has a promotional price and when it will expire?
Promotional products are easy to spot. Items on promotion display a yellow promo badge on the product image. You’ll see the promotion expiry date on the product detail page and in your cart, so you know when to place your order before the offer ends.
Why is the JB Hi-Fi Business website the same price as the retail website for some items?
Some items may be priced the same as our retail website due to supplier-led promotions.
When these promotions are available, we ensure you receive the same pricing so you don’t miss out on the offer.
Promotional items are clearly marked online with a yellow badge on the product image.
Who do I contact for technical issues with my purchased product?
For technical or hardware issues with your device, support options may vary depending on the product and brand.
For Apple, Lenovo, HP, or Microsoft laptops and tablets, you can log a request via our Device Care portal:
For other products, our team can help assess the issue and guide you through the next steps.
How can I tell if my product is still under warranty?
To check the warranty status of your computer, you’ll need your device’s serial number.
You can then contact our Warranty Services team, who can confirm the warranty status for you by logging a case through our Device Care portal:
If your device is outside warranty or you have a different type of product, you may also be directed to the relevant manufacturer for further support.
How do I log a warranty claim/repair?
We’re here to help with your warranty issue. The process depends on the type of product you need support for.
For computers and eligible devices, you can log a warranty claim via our Device Care portal:
Once submitted, our in-house warranty Services team will review your request and contact you to confirm the fault and arrange next steps, which may include repair or replacement.
For other products, our team can help assess the issue and guide you through the next steps.
Can I return a product if I change my mind?
We may accept change of mind returns in some circumstances.
What happens after the goods are accepted for return?
After your return is accepted, our JB sales support team will contact you with details of the next steps and instructions for returning the products.
What is the JB Hi-Fi return policy?
How can I build a frequently purchased product list/template?
Templates are a great way to create and reuse product lists, and can also be shared with other users on your customer number.
To get started:
- Add items to your shopping cart
- From the cart page, select ‘Save as Template’
- Enter a name for your template
- If you want to share the list, select ‘Save as Company Template’ when saving
Shared templates can be accessed by other users on your customer number, allowing them to purchase from the list without editing the original template.
How does the order import feature work?
Order Import is a useful tool if you manage product lists external to our portal and want to quickly add items to your cart.
You can add products in one of two ways:
- Copy and paste items into the import notepad using the required format (SKU, Quantity), or
- Upload a CSV file in the same format (SKU, Quantity)
Once uploaded or pasted, the system will automatically add the items to your cart for review before checkout.
How can I check what I had ordered previously?
You can view your past orders online in Order History.
If you want to place a similar order again, select “Copy to current order” to add the items to your shopping cart.
If an item is showing no longer available, can I still order it?
If a product is shown as “No Longer Available,” it is usually discontinued and can no longer be ordered.
We recommend selecting an alternative from our online range.
Why is there a quantity limit on my product?
Some products may have quantity limits in place due to launch allocations, supplier requirements, or product-specific purchasing restrictions.
If you require quantities beyond the displayed limit, please submit an enquiry through the portal and our team will review your request.
Can I pre-order products online?
Yes, where pre-order is available, the product will be marked with a “Pre-Order” ribbon on the portal.
How do I know if a product is in stock?
Stock availability is shown as you browse. Products display an availability message in the product list and search results. If an item is available to order or on backorder, this will be clearly indicated on the product.
How can I compare multiple products?
Comparing products is simple. While browsing, select the Compare checkbox on a product to add it to your comparison list. A menu will appear at the bottom of your screen. Add more products, then select Compare Selected to view them side by side.
Note: You can compare up to 3 products at a time. You can add more to your list and toggle between them as needed.
How can I apply to work in schools as a technician for JB?
JB Education Services offers a range of ICT technician roles supporting schools across Victoria.
What types of schools do you provide ICT support to?
We provide ICT support to Government, Catholic, and Independent schools across Victoria.
Our support is tailored to meet the governance and operational requirements of each school sector.
What kind of ICT support can you provide to schools?
Our technicians support day-to-day ICT operations, including end-user support, device management, infrastructure oversight, and general ICT assistance.
The exact scope of support is tailored to each school and agreed based on your specific requirements and environment.
JB Hi-Fi Business Buyback provides a simple and secure way to recover value from your business’ end-of-life and redundant technology assets.
We coordinate end-to-end IT Asset Disposition (ITAD) through a certified partner, managing collection across your locations and assessing eligible devices for buyback value.
All devices undergo certified data erasure with full audit trails, and are then refurbished or recycled through approved channels to support responsible reuse.
Recovered value can be returned as a credit to your [companyname] account or as a cash payment.
Protection against mechanical and electrical faults on products $1,000 and less. Fo more information check out this page.
Have peace of mind knowing that, for any reason and at any time, your device can be restored to optimal working condition, ready to perform when you need it most. Full details on this product can be found here.
JB Hi-Fi TechCare+ is a three-year protection plan for devices used by schools and businesses. It provides cover for mechanical faults and accidental damage, such as drops or spills, helping reduce downtime through repair or replacement options. TechCare+ is designed to extend your device protection beyond the standard warranty and provide additional peace of mind. Visit this page for more information.
Do you offer managed device services?
Yes, JB Hi-Fi Business has partnered with Mobilise IT to offer device managed services - configuring, securing and supporting every device across your organisation. From zero-touch deployment and centralised fleet management to automated workflows, carrier management and an expert service desk, we cover the full device lifecycle across Windows, macOS, iOS and Android. Please visit this page for more information.
Do you offer meeting room setup services?
Yes, we deliver meeting room setup services as part of our audio-visual solutions. Our experts design, install and support reliable, easy‑to‑use meeting spaces your teams can use confidently from day one. Visit this page for more information.
Do you offer digital signage services?
Yes, we deliver digital signage as part of our audio-visual solutions. Our experts can design, install and support professional communication displays with centralised content management or visit this page for more information.
Do you offer installation services?
Yes, JB Hi-Fi Installs offers a variety of Installation and Setup Services which can be viewed here.
Is purchasing my product online safe?
Yes, purchasing online is safe.
Our website is secure for online transactions. For added peace of mind, you can click the padlock icon next to the URL in your browser to view security details.
Where are your Terms and Conditions?
How does JB Hi-Fi Business use my personal data?
JB Hi-Fi uses your personal data to provide and manage your account, process orders, and improve your experience on our website. This may include things like fulfilling purchases, communicating with you about your account, and providing relevant support.
We are committed to protecting your information and handling it in accordance with applicable privacy laws.
Cookies are small text files stored on your device when you visit a website. They help the site recognise your browser and remember information, such as your login details or preferences.
Our website uses cookies to improve your experience, for example by remembering your email address for faster login next time. Cookies used on our site only store information relevant to that site and cannot be accessed by other websites.
Do I get more benefits if I buy online?
Yes. Buying online gives you full visibility and control.
You can access up-to-date product information including pricing, availability, and technical specifications, and use features like product comparison to help you choose the right solution for your business.
You’ll also see promotions as soon as they become available.
Popular Questions
Resetting your password is quick and can be done online using the password reset feature. Enter your registered email address and we’ll send you a link to set a new password. If you don’t receive the email, check your junk or spam folder, or contact your business administrator for assistance.
You can create an account from the JB Hi-Fi Business home page. Select ‘Create an Account’ in the header, or use this link to get started.
If your business has multiple customer numbers (e.g. for different cost centres), your Customer Administrator can link them to your login.
When you sign in, you’ll see a list of your customer numbers. Simply select the one you want to use. You can also switch between them at any time from the My Account menu.
You can track your order status in your Order History. Access it from the My Account menu.
From the order summary, you’ll see the overall status of your order. Select an order to view full details, including item-level status.
Favourites lists are personal and cannot be shared. If you need to create and share product lists, we recommend using Order Templates, which offer more flexibility and are designed for business use.
To create and share an Order Template:
- Add products to your shopping cart
- Select ‘Save as Template’
- Enter a name for your template
- Choose whether to keep it private or share it (select ‘Save as Company Template’ to share)
- Click save
Your template will then be available to reuse or share whenever you need.
Send us a message
Send us some details about your request and our customer support team can help out.
Submit a request
Product & sales help
Get product help from our sales support team. Available 8:00am – 7:00pm weekdays (AEST).
Call 1300 746 752
Contact us
Use this form to contact our support team for help with products, orders, account enquiries, technical support, portal issues, or general questions.
We'll review your request and get back to you as soon as possible.
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